1. Introduction Welcome to C & C Heritage Ltd.

These Terms and Conditions govern the sale and supply of heritage double glazed units and related services. By placing an order with us, you agree to these terms.

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2. Products and Specifications

All products are manufactured according to industry standards and specifications provided at the time of order. Variations in colour, finish, or appearance may occur due to the nature of heritage glazing manufacturing. We reserve the right to make minor adjustments to specifications where necessary to meet manufacturing requirements.

 

3. Orders and Acceptance

Orders are subject to acceptance and availability. Confirmation of order must be emailed with 'PLEASE PROCEED' to confirm you wish to go ahead. A written Order Acknowledgement will be provided upon acceptance of your order.

 

4. Templates

All templates must be supplied as hardboard or plywood for shaped or non-standard units. C & C Heritage accepts no liability for inaccuracies resulting from incorrectly supplied templates.

 

5. Pricing and Payment

All prices are quoted in Pound Sterling and are inclusive of applicable taxes unless stated otherwise. Full payment must be made upon acceptance of orders unless credit terms have been separately agreed in writing. All credit accounts must be paid promptly in accordance with agreed terms.

 

6. User Accounts and Registration

All customer accounts are created and managed directly by C & C Heritage. To open an account, please contact us directly and a member of our team will handle the setup process on your behalf. We reserve the right to decline or suspend account applications at our discretion.

 

7. Delivery

We reserve the right to amend the final invoice at the point of invoicing or delivery to more accurately reflect the actual order delivered. This may include, but is not limited to, adjustments for orders consolidated and delivered together, oversized or overweight packages, and additional handling or packaging requirements. Delivery dates are estimates and not guaranteed. We are not liable for delays caused by factors beyond our control, including transport issues or adverse weather conditions.

 

8. Risk and Ownership

Risk passes to the buyer upon delivery. All units must be inspected upon arrival within 7 days for any defects. Any issues identified after this period will be at the owner's risk. Ownership remains with C & C Heritage until full payment has been received in full.

 

9. Returns and Refunds

Custom or made-to-order heritage double glazed units are non-returnable. Naturally occurring defects will only be replaced at the company's own discretion following inspection. Standard products may be returned within 7 working days if unused and in original packaging, subject to inspection and approval.

 

10. Warranty

We warrant that our products are free from manufacturing defects at the point of delivery. This warranty does not cover damage caused by improper handling, installation, or external factors after delivery. Please refer to our website for further warranty guidance.

 

11. Limitation of Liability

Our liability is limited to the value of the goods supplied in any given order. We are not responsible for any indirect, consequential, or economic losses arising from the use or supply of our products.

 

12. Health and Safety

Heritage double glazed units must be handled and installed by qualified tradesmen with appropriate experience. C & C Heritage accepts no liability for injuries or damage resulting from improper handling, storage, or installation of our products.

 

13. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Continued business with C & C Heritage following any such update constitutes acceptance of the revised terms.