1. Introduction C & C Heritage is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and store your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy or how we handle your data, please contact us at info@ccheritage.co.uk.

 

2. Who We Are C & C Heritage is the data controller responsible for your personal data. We are a manufacturer of heritage double glazed units based in the United Kingdom.

 

3. What Data We Collect We may collect and process the following types of personal and business data:

• Your name and contact details, including address, phone number, and email address.

• Payment information required to process transactions.

• Business information such as your company name, trading address, and account details.

• Website usage data collected via cookies, including pages visited, time spent on site, and general location, where you have given your consent to this.

 

4. How We Use Your Data We use the data we collect for the following purposes:

• To process and manage your orders and account.

• To communicate with you regarding your orders, quotes, and enquiries.

• To process payments and manage credit accounts.

• To improve and maintain our website and services.

• To analyse website traffic and user behaviour where consent has been given.

• To comply with our legal and regulatory obligations.

 

5. Cookies Our website uses cookies to improve your browsing experience and, where you have given your consent, to analyse how visitors use our site. Cookies are small files stored on your device that help us understand website traffic and performance.

We currently use or may in future use the following cookies:

• Essential cookies — necessary for the website to function correctly.

• Analytics cookies — we use Google Analytics to understand how visitors interact with our website. This data is anonymous and aggregated. Google Analytics sets cookies on your device to collect this information on our behalf.

• Advertising cookies — we use or may use Google Ads to deliver relevant advertising. Google may use cookies to track conversions and serve ads based on your previous visits to our website.

You can control or disable cookies at any time through your browser settings or via our cookie consent banner when you first visit our site. Please note that disabling certain cookies may affect the functionality of our website. For more information on how Google uses your data, please visit www.google.com/policies/privacy.

 

6. How We Store Your Data Your data is stored securely within our internal systems. We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. We will only retain your data for as long as is necessary to fulfil the purposes outlined in this policy or as required by law.

 

7. Sharing Your Data We do not sell your personal data to any third parties. However, where you have consented to the use of analytics or advertising cookies, your website usage data may be processed by Google LLC as a third party data processor. This processing is carried out in accordance with Google's own privacy policy, which can be found at www.google.com/policies/privacy.

Outside of this, your information is handled entirely in house by C & C Heritage.

 

8. Your Rights Under UK GDPR, you have the following rights regarding your personal data:

• The right to access the data we hold about you.

• The right to request correction of inaccurate data.

• The right to request deletion of your data where it is no longer necessary.

• The right to object to or restrict how we process your data.

• The right to withdraw consent at any time where processing is based on consent.

• The right to data portability.

To exercise any of these rights, please contact us at info@ccheritage.co.uk and we will respond within 30 days.

 

9. Changes to This Policy We reserve the right to update this Privacy Policy at any time. Any changes will be published on our website. Continued use of our services following any update constitutes acceptance of the revised policy.

 

10. Contact Us If you have any questions or concerns about how we handle your data, or if you wish to make a complaint, please contact us at info@ccheritage.co.uk.